Consumer Research / Listen - Delays in real time data — Brandwatch Incident Timeline & Status

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Brandwatch Status

Consumer Research / Listen - Delays in real time data

Started

Oct 14, 2:42 PM UTC

Resolved

Oct 15, 11:28 AM UTC

Duration

20 hrs 45 min

Resolvedminor impactVendor link

Affected:Data Collection Listen

Update timeline

ResolvedOct 15, 11:28 AM

This is to inform you that the issue has now been resolved. Many thanks for your patience and apologies for any inconvenience caused.

IdentifiedOct 14, 6:03 PM

Most sources have recovered, but Online News remains delayed. Our Engineering team is still working to resolve this.

InvestigatingOct 14, 2:42 PM

We are currently experiencing an issue with delays in real time mentions for most Data Sources. Are engineers looking into resolving this, and no data loss is to be expected. We will keep you notified of any updates, and apologies for any inconvenience caused.