The issue has been resolved and clients no longer experience delays.

A fix for the issue has been released and we are monitoring the results.

We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause. Our team is actively investigating the issue and will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience while we work to resolve this.