Issue in upstream cloud provider causing site-wide outage — BookNook Incident Timeline & Status

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BookNook Status

Issue in upstream cloud provider causing site-wide outage

Started

Feb 24, 5:07 PM UTC

Resolved

Feb 24, 5:47 PM UTC

Duration

40 minutes

Resolvedcritical impactVendor link

Affected:API

Update timeline

ResolvedFeb 24, 5:47 PM

This incident has been resolved.

MonitoringFeb 24, 5:15 PM

It appears that the upstream issue is being resolved and access to BookNook is returning to normal. We are monitoring the site to confirm.

IdentifiedFeb 24, 5:07 PM

We are continuing to work on a fix for this issue.

IdentifiedFeb 24, 5:07 PM

Engineers are looking into reports of a sitewide outage at our API layer. At this time, we've identified that the source of the issue is with our upstream cloud provider, leading to large-scale outages over many parts of the internet: https://status.heroku.com/incidents/2402 We are working on mitigation strategies.