Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.

We're working now to push all failed reward redemptions through. We expect this to take two hours.

Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.

We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.