Increased delivery latency for SMS service — Bird Incident Timeline & Status

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Bird Status

Increased delivery latency for SMS service

Started

Oct 4, 3:27 PM UTC

Resolved

Oct 4, 4:13 PM UTC

Duration

46 minutes

Resolvedminor impactVendor link

Affected:Channels - Asia (India)Channels - Europe Channels - US (West)SMS - API SMS - API V1 SMS - Mail to SMS Relay Service SMS - SMPP - EU - SMPP01 SMS - SMPP - EU - SMPP02 SMS - SMPP - EU - SMPP03

Update timeline

ResolvedOct 4, 4:13 PM

This incident has been resolved.

MonitoringOct 4, 3:41 PM

The situation has improved since 3:30 PM UTC. We are monitoring the services.

InvestigatingOct 4, 3:27 PM

Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS). We are investigating the issue and will provide an update as soon as we have more information.