Elevated API errors and voice call setup failures (US) — Bird Incident Timeline & Status

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Bird Status

Elevated API errors and voice call setup failures (US)

Started

Sep 17, 4:22 PM UTC

Resolved

Sep 17, 5:44 PM UTC

Duration

1 hr 22 min

Resolvedminor impactVendor link

Affected:Bird Platform

Update timeline

ResolvedSep 17, 5:44 PM

This incident has been resolved.

MonitoringSep 17, 4:46 PM

We are continuing to monitor for any further issues.

MonitoringSep 17, 4:46 PM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 17, 4:22 PM

We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.