This incident has been resolved.

We are continuing to monitor for any further issues. NEXT UPDATE: October 23, 2026 at 10AM CDT

We are continuing to monitor for any further issues. NEXT UPDATE: October 22nd, 2026 at 10AM CDT

A fix has been implemented and we are monitoring the results.

Bazaarvoice has identified an issue affecting Portal reports. Clients using the Connections reporting templates may see stale data in on-demand reports, and scheduled reports for those templates aren't being sent. All regions are affected. Bazaarvoice engineers have identified the root cause of the issue and are working on a fix. NEXT UPDATE: October 21st, 2026 at 16:00 UTC+3