Basecamp 5 and HEY are down — 37signals Incident Timeline & Status

Try DevHelm Uptime

37signals Status

Basecamp 5 and HEY are down

Started

Sep 29, 12:10 PM UTC

Resolved

Sep 29, 12:34 PM UTC

Duration

24 minutes

Resolvedcritical impactVendor link

Affected:Basecamp 5 HEY

Update timeline

ResolvedSep 29, 12:34 PM

Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

InvestigatingSep 29, 12:32 PM

Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

InvestigatingSep 29, 12:30 PM

Basecamp 5 and HEY are coming back online. We're actively monitoring both.

InvestigatingSep 29, 12:26 PM

We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

InvestigatingSep 29, 12:20 PM

We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

InvestigatingSep 29, 12:10 PM

Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.