O365 log ingestion issue impacting some accounts with delay and log degradation alerts. — Barracuda Networks Incident Timeline & Status

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Barracuda Networks Status

O365 log ingestion issue impacting some accounts with delay and log degradation alerts.

Started

Sep 18, 3:49 PM UTC

Resolved

Sep 20, 2:51 AM UTC

Duration

1 day

Resolvedmajor impactVendor link

Affected:XDR Service

Update timeline

ResolvedSep 20, 2:51 AM

This incident has been resolved.

MonitoringSep 19, 12:35 PM

Backlogs have been processed and we are verifying recovery is complete

IdentifiedSep 18, 6:26 PM

Microsoft had a service issue on Sept-13 under advisory [MO1471241] which caused a backlog of logs. After restoration of MS service, the age and volumes of logs caused complications for XDR backend processing. Processing is now recovering. Affected customers may receive alerts based on older data.

InvestigatingSep 18, 3:49 PM

We are experiencing an O365 log ingestion issue impacting some proportion of accounts. The affected customers have not receiving logs for the past 3 days and are seeing log degradation tickets. SRE and Data Engineering teams are actively troubleshooting the issue.