Payments and mandates service degradation — Banked Incident Timeline & Status

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Banked Status

Payments and mandates service degradation

Started

Oct 5, 2:31 PM UTC

Resolved

Oct 5, 2:59 PM UTC

Duration

28 minutes

Resolvedmajor impactVendor link

Affected:API Checkout

Update timeline

ResolvedOct 5, 2:59 PM

This incident is now resolved

MonitoringOct 5, 2:52 PM

We are continuing to monitor for any further issues.

MonitoringOct 5, 2:47 PM

Mandates and transactions are completing successfully

MonitoringOct 5, 2:45 PM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 5, 2:31 PM

We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue. Investigations are ongoing and an update will be provided as soon as more information becomes available.