Bandwidth Status
Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T

Started

Resolved

Duration

11 hrs 39 min

Postmortemmajor impactVendor link

Update timeline

Resolved

This incident has been resolved.

Monitoring

Teams are observing expected messaging process behavior. We will continue to monitor for stability.

Investigating

Teams continue to work with the off net provided to resolve MMS delivery delays. This delay includes 10DLC Outbound MMS and Short Code MMS messages for T-Mobile, Verizon, and AT&T destinations.

Investigating

Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.

Postmortem—

Between 13:40 UTC on November 3 and 01:00 UTC November 4, customers encountered intermittent disruption in the form of delays and expired messages for the following message types: * Outbound 10DLC MMS to Verizon and T-Mobile Subscribers * Outbound Shortcode MMS to Verizon, T-Mobile and AT&T Subscribers Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Outbound 10DLC MMS Delivery Incident - T-Mobile, Verizon, AT&T — Bandwidth Incident Timeline & Status — DevHelm