MQTT service disruption preventing users from starting prints — Bambu Lab Incident Timeline & Status

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Bambu Lab Status

MQTT service disruption preventing users from starting prints

Started

Jul 20, 3:41 PM UTC

Resolved

Jul 20, 4:42 PM UTC

Duration

1 hr 1 min

Resolvedmajor impactVendor link

Affected:Cloud printing

Update timeline

ResolvedJul 20, 4:42 PM

This incident has been resolved.

MonitoringJul 20, 4:26 PM

Service began recovering at 16:00 UTC, and most users should now be able to start print jobs normally. We are continuing to monitor to ensure everything is fully back to normal.

IdentifiedJul 20, 3:51 PM

We have identified the root cause as an issue with one of our MQTT service nodes. Our team is actively working to restore service.

InvestigatingJul 20, 3:41 PM

We are aware of an issue with our MQTT service that is preventing some users from starting print jobs. Our team is currently investigating.