Auto-resolved by reconciliation — upstream no longer reports this incident

Salesforce has resolved the incident that caused this disruption, and Backstory services are operating normally. We contacted customers whose Salesforce integration was disconnected. If your organization was affected and has not yet reauthorized, please follow the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage If you need assistance, contact support@backstory.ai or your Customer Success Manager.

On the evening of October 22, Salesforce experienced a service incident that disrupted logins across many instances (Salesforce Trust incident 20004512). Salesforce has since restored service. As a result, some Backstory customers lost their Salesforce connection, and an administrator will need to re-authorize the Salesforce integration user before data resumes flowing. This will not recover automatically. Who is affected: A subset of customers. We are contacting the administrators of affected instances directly. How to check: In the Backstory Admin Panel, open the Sync Log. If there have been no successful Salesforce syncs since October 22, you'll need to re-authorize. What to do: Re-authorize your Salesforce integration user by following the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage. Once reconnected, pending updates will sync automatically. Please act soon: Salesforce retains deleted-record information for a limited time. Reconnecting promptly ensures records deleted in Salesforce during the disconnect are also removed from Backstory. If you need help, contact support@backstory.ai or your Customer Success Manager.