2FA SMS Verification Delivery Issue — Atera Incident Timeline & Status

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Atera Status

2FA SMS Verification Delivery Issue

Started

Oct 8, 12:48 PM UTC

Resolved

Oct 14, 7:10 AM UTC

Duration

5 days

ResolvedVendor link

Update timeline

ResolvedOct 14, 7:10 AM

This incident has been resolved.

InvestigatingOct 8, 12:48 PM

We are currently experiencing delays with 2FA SMS verification codes for services including the Work From Home feature, due to a partial outage with Twilio, our third-party provider.