Gainsight PX: Event processing issue (US) — Gainsight PX Incident Timeline & Status

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Gainsight PX Status

Gainsight PX: Event processing issue (US)

Started

Sep 29, 5:50 AM UTC

Resolved

Sep 29, 6:42 AM UTC

Duration

51 minutes

Resolvedmajor impactVendor link

Affected:API

Update timeline

ResolvedSep 29, 6:42 AM

This incident has been resolved.

MonitoringSep 29, 6:10 AM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 29, 5:50 AM

Between 05:50 and 06:10 UTC, we experienced issues with processing events due to a malfunctioning backend service. The issue has been resolved by restarting the affected component, and all systems are now operating normally.