Elevated Engagement Errors — Gainsight PX Incident Timeline & Status

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Gainsight PX Status

Elevated Engagement Errors

Started

Sep 4, 4:00 PM UTC

Resolved

Sep 4, 4:31 PM UTC

Duration

31 minutes

Resolvedminor impactVendor link

Affected:Email Engagement UI

Update timeline

ResolvedSep 4, 4:31 PM

This incident has been resolved.

MonitoringSep 4, 4:28 PM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 4, 4:00 PM

We are currently investigating reports of errors when saving new or draft engagements. Some users may see a failed save notification even when the action completes successfully. We are actively working to identify the root cause and will provide an update shortly.