If you generated any incomplete or blank documents while the incident was active, please re-generate them now. The issue has been resolved.

We are continuing to work on a fix for this incident.

We are currently investigating an issue affecting PDF document generation across the platform. Customers may experience failures when generating lease templates and renewal forms, where tenant, property, or other data fails to auto-populate, resulting in blank or incomplete fields. Additionally, PDF form merge fields may fail to autofill, disappear unexpectedly, or clear pre-filled fields.