The incident has been fully resolved and service is back to normal levels. We will continue to monitor the situation to ensure there are no further issues.

We have received reports of issues on the InteleShare platform with Gateways not pinging. Engineering teams are currently investigating. Additional information will be provided as soon as it is available. Please place a case with Service Now or call support for any issues with this service.

On Thursday, April 24th, some InteleShare customer gateways were temporarily unable to connect to InteleShare due to third-party files remaining in use after a service stop was requested. To prevent this from happening in the future, the next Gateway release will include versioning of third-party libraries to avoid such conflicts. We appreciate your patience and understanding.