AlertMedia Status
iOS mobile app closes on launch after latest update

Started

Resolved

Duration

3 hrs 1 min

Resolvedmajor impactVendor link

Update timeline

Resolved

The new version of the mobile app is available in the Apple App Store for download.

Monitoring

The updated version of our iOS app has been approved. We're waiting for it to be distributed to the store.

Monitoring

The new version is still awaiting final review from Apple.

Identified

Impact - iPhone users who installed the latest AlertMedia app update (released October 22) can't open the app. It closes right after launch. - The Android app is not affected. - iPhone users who haven't installed the latest app update are not affected. - Notifications sent by SMS, email and voice are still being delivered. We've fixed the problem and asked Apple for an expedited review, and we'll post an update here as soon as the fix is in the App Store. What you can do - If you haven't installed the latest update yet, wait until we post here that the fix is available. - Once the fix is out, update the AlertMedia app from the App Store.

iOS mobile app closes on launch after latest update — AlertMedia Incident Timeline & Status — DevHelm