Delay observed for some users using Webchat, Slack and MS Teams ( AWS only) — Aisera Incident Timeline & Status

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Aisera Status

Delay observed for some users using Webchat, Slack and MS Teams ( AWS only)

Started

Jan 5, 6:35 PM UTC

Resolved

Jan 5, 11:05 PM UTC

Duration

4 hrs 30 min

ResolvedVendor link

Affected:Conversational AI Service Conversational RPA Service

Update timeline

ResolvedJan 5, 11:05 PM

The incident has been resolved.

InvestigatingJan 5, 6:35 PM

We have a PARTIAL outage for AWS based customers wherein we have noticed that some users interacting via WebChat, Slack, and Microsoft Teams may experience intermittent delays in bot responses. The team is actively engaged in investigating the issue. This does NOT impact Azure customers