Service Degradation — Aisera Incident Timeline & Status

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Aisera Status

Service Degradation

Started

Dec 9, 3:22 PM UTC

Resolved

Dec 9, 3:44 PM UTC

Duration

22 minutes

ResolvedVendor link

Affected:AISM UI Conversational AI Service Conversational RPA Service Live Agent Handoff Service TicketIQ

Update timeline

ResolvedDec 9, 3:44 PM

The incident has been resolved.

MonitoringDec 9, 3:38 PM

A fix has been implemented and we are monitoring its progress.

IdentifiedDec 9, 3:36 PM

We are continuing to work on a fix for this issue.

IdentifiedDec 9, 3:22 PM

We are continuing to work on a fix for this issue.

IdentifiedDec 9, 3:22 PM

We have observed an issue affecting some of our AWS customers wherein they are unable to use our products. We have identified the issue and are working on a fix. We will post an update as they happen.