Intermittent calls and SMS failures on a subset of French and Spanish numbers — Aircall Incident Timeline & Status

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Started

Oct 5, 11:59 AM UTC

Resolved

Oct 5, 1:00 PM UTC

Duration

1 hr 1 min

Resolvedminor impactVendor link

Update timeline

ResolvedOct 5, 1:00 PM

This incident has been resolved.

MonitoringOct 5, 12:22 PM

We are observing recovery for messaging too.

IdentifiedOct 5, 12:18 PM

We are observing recovery with the voice service.

IdentifiedOct 5, 12:01 PM

We are working with our carrier that identified the issue and is taking remedial actions.

InvestigatingOct 5, 11:59 AM

We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.