Intermittent calls and SMS failures on a subset of French and Spanish numbers — Aircall Incident Timeline & Status

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Started

Oct 5, 9:32 AM UTC

Resolved

Oct 5, 10:12 AM UTC

Duration

40 minutes

Resolvedminor impactVendor link

Update timeline

ResolvedOct 5, 10:12 AM

This has fully recovered and we confirm resolution.

MonitoringOct 5, 10:05 AM

We are continuing to monitor for any further issues.

MonitoringOct 5, 10:02 AM

A fix has been implemented and we are monitoring the results.

IdentifiedOct 5, 10:01 AM

Our carrier is seeing recovery with calls and messaging services.

IdentifiedOct 5, 9:58 AM

We are working with our carrier that identified the issue and taking remedial actions.

InvestigatingOct 5, 9:33 AM

We are continuing to investigate this issue.

InvestigatingOct 5, 9:32 AM

We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.