Listening Search Creation, Updates, and Sync on Keyword Searches — Agorapulse Incident Timeline & Status

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Agorapulse Status

Listening Search Creation, Updates, and Sync on Keyword Searches

Started

Sep 16, 3:51 PM UTC

Resolved

Sep 16, 6:54 PM UTC

Duration

3 hrs 2 min

Resolvedminor impactVendor link

Affected:Conversations data processing (Inbox & Listening)

Update timeline

ResolvedSep 16, 6:54 PM

This incident has been resolved.

MonitoringSep 16, 5:37 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 16, 3:51 PM

We are currently experiencing an issue affecting Agorapulse Listening. Users are unable to create new keyword searches or update existing keyword searches across Facebook, Instagram, YouTube, Reddit, and Web sources. Ingestion of new listening data is paused on these sources. Our engineering team is actively investigating the underlying cause.