AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC] — AfterShip Incident Timeline & Status

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AfterShip Status

AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC]

Started

Oct 21, 5:54 PM UTC

Resolved

Oct 21, 6:00 PM UTC

Duration

6 minutes

Resolvedminor impactVendor link

Affected:Warranty

Update timeline

ResolvedOct 21, 6:00 PM

A fix has been released and issue is now resolved. Warranty claims should work as normal now.

InvestigatingOct 21, 5:54 PM

We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy". We have investigated the issue and team is currently working on a fix.