This incident has been resolved.

All systems have returned to normal operation. Engineers continue to monitor

Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks

Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.

Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.

The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.

We are continuing to work on a fix for this issue.

The platform continues to recover - some services remain impaired.

Engineers have implemented a fix and the platform is recovering. Some services remain impaired.

We are currently investigating a system outage. Updates will be provided as they become available.