Actionstep Practice Management Status
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026

Started

Resolved

Duration

30 minutes

ResolvedVendor link

Update timeline

Resolved

The Product Team has released a fix, and this issue is now resolved. If you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new

Investigating

We've identified the root cause of the navigation bar issue and our team is now building a fix.

Investigating

The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.

Investigating

Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating. Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system: 1. Admin 2. General Settings 3. Feature Preview 4. Global Header Redesign > toggle to OFF 5. Save We'll post an update here once a fix is in place.

Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026 — Actionstep Practice Management Incident Timeline & Status — DevHelm