Elevated decline rates for Mastercard payments — Acquired.com Incident Timeline & Status

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Acquired.com Status

Elevated decline rates for Mastercard payments

Started

Aug 15, 5:29 AM UTC

Resolved

Aug 15, 8:29 AM UTC

Duration

2 hrs 59 min

Resolvedmajor impactVendor link

Affected:Card API Cards Components Hosted Checkout Hosted Payment Page Payments API

Update timeline

ResolvedAug 15, 8:29 AM

This incident has been resolved.

MonitoringAug 15, 5:38 AM

Authorisation rates on the Mastercard network have returned to normal levels. We are monitoring to confirm full recovery.

IdentifiedAug 15, 5:35 AM

We have confirmed that this is an issue on the Mastercard network affecting transaction processing. Visa and other card schemes are unaffected.

InvestigatingAug 15, 5:29 AM

We are currently investigating an issue affecting payments processed on the Mastercard network. Affected transactions may be declined or fail to complete. We will provide an update within 30 minutes.