Acquired.com Status
3DS & Network Token Issue With Mastercard Transactions

Started

Resolved

Duration

15 hrs 6 min

Resolvedminor impactVendor link

Update timeline

Resolved

This incident has been resolved.

Monitoring

Mastercard have confirmed that they have implemented a resolution, and we are no longer observing any issues. The impact appears to have been limited to returning customer journeys (Customer Initiated Transactions).

Identified

We are additionally seeing intermittent failures when processing payments which use a Mastercard Network Tokens. We can see the issue originates within the Mastercard system and are awaiting further updates from Mastercard.

Identified

Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.

3DS & Network Token Issue With Mastercard Transactions — Acquired.com Incident Timeline & Status — DevHelm