Platform Incident - Search Outage — MassiveMusic Incident Timeline & Status

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Platform Incident - Search Outage

Started

Apr 4, 1:56 PM UTC

Resolved

Apr 4, 3:00 PM UTC

Duration

1 hr 4 min

Resolvedmajor impactVendor link

Affected:Catalogue Search Playlist Tool

Update timeline

ResolvedApr 4, 3:00 PM

This incident has been resolved.

MonitoringApr 4, 2:33 PM

A fix has been implemented to restore service to search and we're continuing to monitor the issue. Regards, 7digital Client Success Team

IdentifiedApr 4, 1:56 PM

We're currently experiencing an outage with our Catalogue Search. This impacts users of the search API and the 7digital playlist tool with search currently unavailable within the playlist tool. The 7digital engineering team are working to resolve the issue and we'll provide further updates as soon we have them. Regards, 7digital Client Success Team