The incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate the issue, and have identified the cause. In order to avoid locked tickets and mismatched information, run transactions and tickets on the same system.

Shift4 is aware of some merchants experiencing issues processing payment transactions. Merchants with automatic Offline Payments mode should be able to continue operations. These errors may result in the following types of issues: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.